Refund policy
At Balimoon, we are committed to providing you with high-quality, handcrafted products that celebrate Indonesian craftsmanship. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refunds policy to ensure your utmost satisfaction.
Eligibility for Refunds
- Our refunds policy applies to products purchased directly from the Balimoon website (www.balimoon.ca)
- To be eligible for a refund, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds Process
If you wish to initiate a refund, please complete our return request form within 14 days of receiving your order.
Our customer support team will guide you through the returns process.
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
If your return is approved, we will issue a refund to your original method of payment within 5-10 business days from the date of receiving the returned item.
Non-Refundable Items
Please note that certain items are non-refundable, including but not limited to:
- Custom-made or personalized products
- Clearance or sale items
- Gift cards
Shipping Costs
Shipping costs associated with the original purchase and return of the item are non-refundable unless the return is due to an error on our part or a defective product.
Store Purchases
If you have purchased Balimoon products from authorized retailers in Kimberley, British Columbia, please refer to their respective refunds policies. We are unable to process refunds for items purchased from physical stores through our online platform.
Contact Us
If you have any questions or concerns regarding our refunds policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Balimoon is exceptional.